Party Rental FAQs – Answers to Common Event Rental Questions
Planning a party or event comes with a lot of questions. This FAQ page is designed to answer the most common questions about party rentals, inflatable rentals, foam parties, tents, tables and chairs, photo booths, and event entertainment offered by Callahan Entertainment.
Serving Central New York, we work with families, schools, businesses, and organizations to deliver safe, reliable, and stress-free event rentals. Below you’ll find helpful answers about booking, delivery, setup, safety, weather, and what to expect on event day. If you don’t see your question listed, our team is always happy to help.
Common Questions About Renting Party Equipment
Browse our most frequently asked questions list below to learn everything you need to know!
Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.
Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, Foam Parties, Bubble Parties, Mini Golf, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. Customer is responsible for supplying a hose long enough to reach the inflatable.
Our inflatables and Pole Tents can ONLY be set up on grass. We can provide sandbags for indoor events for Inflatables. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup for indoors are anchored with sandbags. Customers are responsible for verifying no underground lines or sprinkler systems will be affected by our setup location.
Our cancellation policy is designed to be straightforward and fair. If you need to cancel your reservation, a $50 cancellation fee will be charged if the cancellation is made within 24 hours of your event. Cancellations made before this 24-hour period will not incur any charges.
If inclement weather is forecasted, you may cancel by 7 AM on the day of the event for a Rain Check or Refund. Please note that no refunds will be issued once the equipment has been delivered, regardless of whether it is used or not.
For more detailed information, please refer to our Rental Agreement.
Delivery & Setup are free within 12 miles of our location in Baldwinsville. $4 per mile is added to your order, and you will see the total cost before you complete the order.
We have a minimum order for delivery as follows:
0-10 Miles $100
11-15 Miles $150
16-20 Miles $200
21-25 Miles $250
26-30 Miles $300
31-40 Miles $700
Chair & Table Setup NOT included. Customer is responsible for set up and tear down, stacking for pickup unless you order our add-on setup service.
We only use Foam Daddy Gel which is the industry leader in foam solution. This specifically designed foam solution is hypo-allergenic, dye-free, non-toxic, and bio-degradable. It is completely safe for children, animals, plants, and the environment.
Tent Installation, Site Requirements, and Weather Policy
Customer is responsible for ensuring that the installation site is suitable for the safe setup and anchoring of the tent. Tent dimensions listed on quotes, contracts, invoices, and marketing materials represent the canopy size only and do not include the additional space required for staking, guy lines, and installation access.
Tents require adequate clearance beyond the stated tent dimensions to allow for proper staking and securing of all guy lines. Customers should allow an additional 3-4 feet of space on all sides of the tent (6-8 feet added to the overall footprint) for ropes, stakes, and safe installation access. It is the customer’s responsibility to accurately measure and verify that sufficient space is available prior to delivery and installation.
If sufficient clearance is not available, or if obstacles such as buildings, fences, trees, landscaping, utilities, septic systems, irrigation systems, pools, decks, sheds, overhead wires, or other site conditions prevent proper installation, Callahan Entertainment reserves the right to refuse installation without liability.
All tents must be installed on a grass surface and secured using stakes driven into the ground. Customer must disclose any known underground utilities, sprinkler systems, septic systems, invisible fences, drainage systems, or other buried hazards prior to installation. If ground conditions are determined to be unsuitable for staking, including but not limited to excessive rock, hard-packed ground, unstable soil, saturated soil, frozen ground, or any condition that prevents the safe installation of tent stakes, Callahan Entertainment reserves the right to refuse installation. No refunds will be provided if installation cannot be completed due to undisclosed site conditions, insufficient installation space, or unsuitable ground conditions.
Weather and Wind Safety Policy
The safety of our customers, guests, and staff is our highest priority. Tents are temporary structures and can be damaged by severe weather conditions, including high winds, heavy rain, lightning, hail, or other adverse weather events.
Callahan Entertainment reserves the right to delay, cancel, remove, or refuse installation of any tent if weather conditions are deemed unsafe before, during, or after setup.
As a general safety policy, Callahan Entertainment will not install tents when forecasted wind gusts exceed 25 mph during the installation period and reserves the right to cancel, remove, or decline installation if weather conditions are expected to exceed safe operating limits. Weather forecasts from recognized weather services shall be used in making this determination.
Customers shall not move, adjust, remove, loosen, retension, or alter any tent stakes, ropes, ratchets, poles, or anchoring systems. If severe weather develops, all occupants should immediately evacuate the tent and seek shelter in a permanent structure.
No refunds or liability shall apply for weather-related delays, interruptions, cancellations, or early removals made in the interest of safety. Callahan Entertainment’s determination regarding site suitability, weather conditions, installation safety, and wind-related decisions shall be final.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.
Callahan Entertainment is a trusted party rental company serving Central New York, providing reliable event rentals for birthday parties, graduation parties, school events, weddings, corporate gatherings, and community celebrations. From bounce house rentals and inflatable games to foam parties, tents, tables and chairs, photo booth rentals, mini golf, and carnival games, our team is committed to delivering safe, clean, and professionally managed experiences. We work closely with families, schools, businesses, and organizations throughout Baldwinsville, Syracuse, Cicero, Liverpool, and surrounding areas to make event planning simple, stress-free, and fun. If you’re searching for answers about party rentals, event logistics, or booking details, this FAQ page is designed to help you plan with confidence.